Privacy policy

At BazaarMitra, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you make a purchase or create an account, we may ask for personal information such as:

• Name
• Email address
• Phone number
• Shipping address

b. Non-Personal Information

We may collect non-personal information automatically when you visit our website, including:

• IP address
• Browser type
• Pages visited
• Time and date of visit
• Referring website

2. How We Use Your Information

We use your information for various purposes, including:

• Processing and fulfilling your orders.
• Communicating with you about your order or inquiries.
• Sending promotional emails and newsletters (with your consent).
• Improving our website and services.
• Analyzing website traffic and user behavior.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
• To comply with legal obligations, protect our rights, or safeguard the safety of our customers and others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance the user experience. Cookies are small files that are stored on your device.

• You can choose to accept or decline cookies through your browser settings.
• Declining cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of any inaccurate information.
• The right to request deletion of your personal information.
• The right to withdraw consent for processing your information at any time.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Any changes will be posted on this page with an updated effective date.
• We encourage you to review this policy periodically for any updates.

Data Retention

1. Purpose of Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, including:

• To provide seamless service and fulfill transactions.
• To comply with legal and regulatory requirements.
• To resolve disputes and enforce our policies.
• To detect and prevent fraud or other unlawful activities.

2. Categories of Data Retained

We may retain the following categories of personal data:

• Account Data: Name, contact information, account credentials.
• Transaction Data: Order history, payment details (excluding sensitive financial information stored securely by payment processors).
• Communication Data: Feedback, support queries, chat history.
• Usage Data: Browsing behavior, preferences, and analytics.

3. Retention Period

Account Data: Retained until account closure or inactivity for more than 2 years, whichever is earlier.

Transaction Data: Retained for 2 years as mandated by tax and legal compliance.

Communication Data: Retained for 2 years for service improvement and dispute resolution.

Usage Data: Retained in anonymized form for analytics purposes.

4. Secure Disposal

Upon expiration of the retention period or at your request (subject to legal obligations), we securely delete or anonymize your personal data using industry-standard methods.

5. User Rights

You have the right to:

Request access to your retained data.

Seek rectification or deletion of inaccurate or unnecessary data.

Withdraw consent for data processing where applicable.

6. Legal Compliance

We comply with applicable data retention laws and will adjust this policy as required under Indian legislation, including the Personal Data Protection Bill (or its successor).

7. Contact Us

For questions or concerns about our data retention practices, contact us at:

Email: [email protected]

Address: GPNS BUSINESS PVT LTD. No. 154/20, Third Floor T-1, Royal Space, 5th Main, 174-HSRLayout, 7th Sector, Madina Nagar, Bommanahalli, HSR Layout, Bangalore, Bangalore South, Karnataka, India, 560102